Professional
Massage Policy Bundle
Includes Cancellation Policy, No-Show Policy & More

Everything you need to clearly communicate expectations, boundaries, and policies in your massage practice — without starting from scratch.

Printable PDFs + editable Canva templates

Includes 11 essential policies used in professional massage settings

Designed for self-employed massage therapists, students, and new grads

See What’s Inside

🔓 Already purchased this bundle and looking for your downloads?
Head to the Downloads Hub » to access your policies. (Login required.)

Massage Therapy Policy Bundle

Why Massage Therapists Love This Bundle

Saves Time

Print-ready policy forms you can use today — no need to spend hours designing your own from scratch.

Customizable

Easy to customize in Canva with a free account. Just add your logo, business name, and details.

Core Documents

Includes essential policies used by virtually all massage practices — from Rescheduling to Draping.

Professional

Clear, practical policies designed for use in both relaxation and clinical massage settings.

What’s Inside

Cancellation Policy

Late Arrival Policy

No-Show Policy

Cancellation, Late Arrival, & No-Show Policy (all-in-one)

Draping Policy

Client Privacy & Confidentiality Policy

Rescheduling Policy

Illness & Emergency Policy

Massage Termination Policy

Client Rights & Responsibilities

Policies Acknowledgement Form

Editable. Printable. Professionally Designed.

Want all three bundles — forms, policies, and practice-building tools — for only $29?
Get them all in the Massage Business Starter Kit >> and save 67%

Convenience + Customization

You’ll receive two versions of every policy document:

Ready to Use

Need something you can implement right away?
The included PDFs are formatted for standard 8.5″ x 11″ paper — just print and go. No editing required. They’re easy to share with clients, post on your website, display in your reception area, and include as part of your massage intake process. You can even add a touch of branding by printing them on your own letterhead—an easy way to include your logo and contact info without having to edit the document itself.

Customizable

Want to tailor it for your practice?
Every policy includes an editable Canva template, so you can adjust the wording, update the policy details to match your own business rules, add your logo, choose your fonts, and fine-tune the tone to reflect your brand. No design experience needed — just click, edit, and download.

  • Cancellation Policy

    This policy outlines how much notice a client must give to cancel or reschedule an appointment — typically 24 hours. It helps protect your time, reduce no-shows, and establish clear expectations. You can also include how cancellations should be communicated, whether a fee applies, and if any exceptions are allowed.

  • Late Arrival Policy

    This policy explains what happens if a client arrives late to their appointment. It’s important for setting boundaries around session length and maintaining your schedule. Most therapists specify whether the session will be shortened, end at the originally scheduled time, or be rescheduled entirely if the client is too late.

  • No-Show Policy

    This policy defines what happens when a client misses an appointment without calling or canceling in advance. It helps prevent lost income and sets clear consequences for missed sessions. Many therapists include a fee for no-shows or require prepayment for future appointments after repeated absences.

  • Cancellation, Late Arrival, & No-Show Policy

    This combined policy covers the most common scheduling issues in one place — cancellations, late arrivals, and missed appointments. It’s ideal if you prefer a streamlined approach for setting expectations around time management and boundaries. Useful for simplifying client intake and reducing paperwork.

  • Draping Policy

    This policy explains how professional draping is used to ensure client comfort, privacy, and safety during massage sessions. It helps clients understand what to expect and reinforces your role as a trained professional. Especially useful for new clients or those unfamiliar with massage.

  • Client Privacy & Confidentiality Policy

    This policy outlines how client information is collected, stored, and protected — and when it may be shared. It builds trust and reinforces ethical practice by showing that you respect personal boundaries. While HIPAA may not apply to most massage therapists, maintaining client confidentiality is still a professional and legal best practice.

  • Rescheduling Policy

    This policy explains how clients can move an appointment to a different day or time. It helps clarify how much notice is required and whether rescheduling is treated differently from cancellations. Including this separately can reduce confusion and help clients take responsibility for managing their appointments.

  • Illness & Emergency Policy

    This policy explains when clients should reschedule due to illness, and what symptoms require staying home. It helps protect the health of both therapist and client, and encourages a respectful, safety-first mindset. Especially useful during cold and flu season or when working with vulnerable populations.

  • Massage Termination Policy

    This policy explains when and why a massage therapist may choose to end a session early or discontinue working with a client altogether. It helps protect your professional boundaries and provides clarity around issues like inappropriate behavior, repeated no-shows, or lack of consent. Useful to have in writing for both ethical and legal protection.

  • Client Rights & Responsibilities

    This policy outlines what clients can expect from you — such as respectful treatment, confidentiality, and informed consent — along with what’s expected of them in return. It encourages clear communication, mutual respect, and a more collaborative client-therapist relationship. Especially helpful for setting the tone during the first visit.

  • Policies Acknowledgement Form

    This form gives clients a simple way to confirm they’ve read and agreed to your practice policies. It can be used alongside intake paperwork or stored as part of your client records. Having signed acknowledgement on file helps reinforce your boundaries and adds a layer of legal and professional protection.

Save Time & Money

Writing your own professional policies isn’t just time-consuming — it often leads to second-guessing, awkward wording, and wondering if you’ve left something out.

This bundle saves you that stress.

No blank screens. No Googling “how to write a massage no-show policy.”

Just clear, well-written policies you can use as-is — or customize in minutes.

It’s everything you’d spend 15+ hours drafting — already done for you.

So you can focus on your clients, building your practice, and your peace of mind.

Full bundle — $29 only $15

Get the Policy Bundle Now

Or grab the complete set — forms, policies, and practice-building tools — in the
 Massage Business Starter Kit » for only $29 (normally $87).

FAQ

Written policies are one of the simplest ways to protect your business. They set clear expectations, reduce misunderstandings, and give you legal and professional footing if a conflict ever arises. Whether it’s a no-show, late arrival, or a client pushing boundaries, a documented policy gives you something objective to point to — instead of having to improvise. It also signals that you take your practice seriously, which builds trust with clients and sets a professional tone from the start.

Some of these policies can be used right out of the box — especially the more universal ones like Draping or Client Rights & Responsibilities. But most therapists will want to make quick edits to reflect their specific needs, such as how much notice you require for cancellations, what counts as a no-show, or how clients should get in touch with you. These templates get you 95% of the way there. Since they’re mostly text-based, making changes is easy — if you can type, you can customize. No design skills needed.

Yes — and it’s actually recommended. Posting your policies online helps set clear expectations and builds trust before a client even books.

You have a few easy options:

  • Add them to your website as text. Copy and paste the wording into a dedicated “Policies” or “What to Expect” page. You can adjust tone and formatting to match your site.
  • Upload as PDFs. You can upload the branded or customized versions to your website and link directly to them, allowing clients to view or download as needed.
  • Include during online booking or intake. If you use online scheduling or digital forms, you can link to or embed your policies as part of the intake process for clients to review before confirming their appointment.

These policies are designed for flexibility — use them however best fits your workflow and client communication style.

Nope — not at all.

Each policy comes with a ready-to-use PDF version, so you can print, share, or post it right away without doing any design work.

If you’d like to personalize the documents, it’s easy to do using the editable Canva templates included in your download. You can:

✅ Add your business name, contact info, or custom wording
✅ Choose a font that fits your brand
✅ Upload your logo (optional — and if you don’t have one, you can create one easily with a service like Fiverr)

These policies are meant to be clear and professional, not flashy marketing pieces — so the emphasis is on useful language, not layout design. Whether you use them as-is or make a few edits, they’re built to support a more organized and confident practice.

No — a free Canva account is all you need.

All of the editable templates in this bundle are fully compatible with Canva’s free plan. You can open the templates, make changes, and download your customized versions without needing any paid features.

If you already use Canva Pro, you’ll have a few extra options (like uploading brand fonts or using premium design elements), but everything in this bundle is designed to work seamlessly with the free version.

Not really — most people find Canva pretty intuitive, even if they don’t consider themselves “techy.”

If you’ve never used it before, don’t worry: Canva has built-in tutorials and tons of free walkthroughs on YouTube. Editing is simple — just click on the text you want to change, type in your details, and download your updated version. If you can use email or Word, you can use Canva.

The product page shows you exactly what’s included, so there won’t be any surprises after purchase. These templates are designed to be practical, professional, and easy to customize — and many of the policies are written in plain language you can use as-is or adjust as needed.

Because this is a digital product that delivers instant access, refunds aren’t available — but we’ve done our best to make sure you know exactly what you’re getting before you buy.

Right after your purchase, you’ll get instant access to a secure download page. From there, you can:

📄 Download all the ready-to-use PDF policies
🎨 Open the customizable Canva templates via direct links
📘 View simple instructions to help you get started and make any edits you like

Everything is organized in one place, so you can download, personalize, and start using your policies right away.

Ready to Set Clear Expectations — Without Writing Everything From Scratch

Everything you need to protect your time, your boundaries, and your practice is right here — in one clear, professional bundle. Focus less on policy writing, and more on doing the work you love.

Full bundle — $29 only $15

Get the Policy Bundle Now

Editable. Printable. Professionally Written.

Or grab the complete set — forms, policies, and practice-building tools — in the
 Massage Business Starter Kit » for only $29 (normally $87).

Need a MBLEx

Study Plan?

Start preparing for the MBLEx the easy way with this comprehensive and organized study plan. It's a great way to get started, and it's free! 

Get Your MBLEx

Study Plan

Download our free MBLEx Study Plan (PDF) to help organize and guide your study sessions.

Your Study Plan Is On The Way!

Please check your email for your study plan.